Frequently Asked Questions
Everything you need to know about shopping at Dot's Card Shop.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page includes a detailed size guide and fit recommendations. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use high-quality, sustainable fabrics to ensure our clothing is both durable and environmentally friendly.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please contact our support team immediately if you need to make an adjustment.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.